Promoting Innovation and Driving Change

… a core topic in Implementation and Delivery and Atlas107

Topic description

This topic examines techniques for promoting innovation and driving change in a public institution. See also Modernizing Government.

Topic learning outcome

Upon completing this topic the student will be familiar with techniques for promoting innovation and driving change , and be familiar with the concepts listed below.

Core concepts associated with this topic
Digital Government and e-Government

Quality Service and Service Standards

Integrated Service Delivery


Gartner Hype Cycle

Not-Invented-Here (NIH) Syndrome

Hawthorne Effect

Open Policy Making

OECD’s Observatory of Public Sector Innovation

Encouraging Innovation by Rewarding Risk

Public Service Transformation

Social Tools and Organizational Performance

Deep Policy Reform vs. Normal Policy Making

Innovation Hub

Policy Lab

Nesta – a Global Innovation Foundation

Management Improvement Methodologies – TQM, Six Sigma, and Lean

Change Management

Atlas resource pages associated with this topic


Open access readings for 8 hours of preparation

The Atlas pages for the concept entries noted above.


Recommended readings in MPP and MPA courses

Toronto PPG1007 Putting Policy into Action – Strategic Implementation of Public Objectives


Concept comprehension questions

AQ107.06.01. Among statements a-d pertaining to the term xxx choose one that is invalid or choose e if all are reasonably valid.

a. xx

b. xx

c. xx

d. xx

e. All of a-d are reasonably valid statements.

Page created by: Ian Clark, last modified on 22 November 2019.

Image: Nimesh Madushanka, LinkedIn, at, accessed 6 April 2017.