PPG1007, Section I – Week 6

… agenda for PPG1007, section I, 14 February 2018

Designing the Delivery Model and Improving Performance

Click for TEDx talk

1 – Outline of the meeting

2 – Reflections on Vass Bednar’s 7 February presentation

MORE OUTSTANDING SPPG GRADS TO COME: For the 21 March dry runs of the Minster’s Briefings, we now have:

  • Anna Strathy playing the role of Minister Jane Philpott
  • André Côté playing the role of Deputy Minister Jean-François Tremblay
  • Rob St. Pierre playing the role of Associate Deputy Minister Sony Perron

3 – Follow-up from last week

  • Playbook for Stakeholder Engagement – pdf of the presentation to PPG1007, Sections III and IV from the Alcohol and Gaming Commission of Ontario (see particularly pages 5-11)
  • All 21 existing ISC community profiles are now on Blackboard, including 10 of the 16 PPG1007 communities (* indicates a community not on the PPG1007 list) – ALL 21 ARE WORTH SCANNING
    • Animakee Wa Zhing (formerly Northwest Angle) No. 37*
    • Anishinabe of Wauzhushk Onigum*
    • Eabametoong*
    • Gull Bay
    • Grassy Narrows
    • Lac Seul
    • Marten Falls*
    • Mississaugas of Skugog Island
    • Muskrat Dam Lake*
    • Neskantaga*
    • Nibinamik
    • North Spirit Lake*
    • Northwest Angle No. 33*
    • Obashkaandagaang
    • Sandy Lake
    • Serpent River
    • Shoal Lake
    • Wabauskang*
    • Wawakapewin*
    • Webequie
    • Weenusk*
  • Note the “Storyline”
  • Some questions:
    • What is the plan for equipment?
    • Is there a budget and are funds available?
    • What is the plan for O&M?
    • What are the risk factors and how do these compare to other communities?
  • Contact points at ISC (annotated organization chart to come)
  • The community comparison spreadsheet (still to come: Big Grassy; Eagle Lake; Grassy Narrows; Lac Seul; Mississaugas of Skugog Island; Nibinamik; Sachigo Lake)
  • February Meeting with Instructor, posting on First Nations Drinking Water page
  • Marking

4 – Applying Bardach’s Step One – Define the Problem and then Bardach’s Things Governments Do to the role of human capital in ensuring safe drinking water, taking account of existing educational institutions, including:

PROPOSAL: Modify Team C’s Minster’s Briefing topic from “The appropriate role for performance measurement in the transformation of First Nations education” to:

Education for First Nations community services: The federal and provincial governments are committed to increasing the self reliance and socio-economic viability of First Nations communities in Ontario. Two challenges faced by most communities are: 1) the recruitment and retention of qualified community-service professionals such as health providers, care givers, and infrastructure operators; and 2) the lack of local employment opportunities for First Nations community members. Could regional initiatives in education and training address both challenges simultaneously? Your team is to advise on the design and implementation of an education-for-community-services initiative that Indigenous Services Canada could undertake, working with the Ontario government and its broader public sector institutions, and in consultation with First Nations peoples, to enable more First Nations community members to provide high-quality community services on First Nations in Ontario.

5 – 60-second brief round-the-table

  • Students will define the problem of in the role of human capital in ensuring safe drinking water on their First Nation and provide initial thoughts on what this will mean for their next steps and for the strategic advice to be provided in their second briefing note

6 – Breakout groups, first session (15 minutes)

  • Select from this week’s 10 core concepts below, the two that are most relevant to the First Nations Drinking Water case
  • Determine who will offer to initiate the discussion of each

7 – Discussion of 10 core concepts from Designing the Delivery Model, leading off with comments from breakout group discussion

Moore’s Operational Capacity Perspective

Pal’s Classification of Policy Instruments

Bardach’s Things Governments Do

Using Expenditure-Based Policy Instruments

Grants and Contributions

Conditionality and Reporting Requirements

Incrementality and Fungibility

Delivery Chain

Management Improvement Methodologies – TQM, Six Sigma, and Lean

OECD’s Observatory of Public Sector


8 – Presentation of supplementary concepts from Implementing through Partners and Networks and Promoting Innovation and Driving Change

Management Differences between Public and Private Sectors

New Public Management


Service Standards

Red Tape Reduction

Doing Nothing as a Policy Instrument

Using Information-Based Policy Instruments

Using Taxation-Based Policy Instruments

Using Regulation-Based Policy Instruments

Using Direct Provision as a Policy Instrument

Using Partnership as a Policy Instrument

Public-Private Partnership Models

Using Internationalization as a Policy Instrument

Using Procedural and Institutional Policy Instruments

Digital Government and e-Government

Quality Service and Service Standards

Integrated Service Delivery


Innovation Hub

Policy Lab

Nesta – a Global Innovation Foundation

Change Management

9 – Breakout groups, second session (15 minutes)

Each group brainstorms a policy instrument exploring whether it could improve the odds of having their assigned communities free of a long-term boil-water advisory in 2021

10 – 3-minute briefs on policy instruments, followed by discussion

11 – Briefing Note Assignment and next class (in two weeks)

  • Discussion of expectations
  • Considerations for 60-second briefs to Anne Scotton next class (in two weeks)

12 – Minister’s Briefing Assignment

  • Discussion of expectations
  • Minister’s Briefing Workshop Friday 16 February 12:30 – 2:00 PM, CG160

13 – Other matters

14 – Next week is Reading Week; next class is: PPG1007 Week 7, Performance Measurement and Accountability

  • Moore, Mark. Recognizing Public Value. (2013; Cambridge, Harvard University Press) pp. 410-416. PDF on Blackboard.
  • Paul G. Thomas, “Why is Performance-Based Accountability So Popular in Theory and So Difficult in Practice?”, in KPMG Holy Grail or Achievable Quest: International Perspectives on Public Sector Performance Management. 169-187. 2008.
  • Guest: Anne Scotton, Ontario Regional Director General of Indigenous Services Canada
  • 60-second briefings on student suggestions re drinking water on their assigned First Nations
  • Briefing Note assignment due 28 February (11:59 pm)

Page created by: Ian Clark, last modified 14 February 2018. Highlighting for Week 12 added 2 April 2018.