Consulting and Communicating on Policy

… a core topic in Implementation and Delivery and Atlas107

Topic description

This topic examines techniques for consulting and communicating with stakeholders when designing and implementing a government initiative.

Topic learning outcome

Upon completing this topic the student will be familiar with the principal techniques of consulting and communicating with stakeholders when designing and implementing a government initiative, and be familiar with the definitional concepts listed below.

Core concepts associated with this topic
The Crucial Role of Communication

Consulting Stakeholders and Engaging Citizens

Public Opinion Research

Communications Plan

Open Government

Policy Issue Paper

Access to Information (Freedom of Information) Policies

Making Your Story Sticky with S.U.C.C.E.S.

Communication Nudges and Behavioural Economics

Open access readings for 8 hours of preparation

The Atlas pages for the concept entries noted above.

MORE TO COME

Recommended readings in MPP and MPA courses

Toronto PPG1007 Putting Policy into Action – Strategic Implementation of Public Objectives

TO COME

Concept comprehension questions

CCQ206.09.15. Among the statements a-d pertaining to the crucial role of communication choose the one that is invalid or choose e if all are reasonably valid.

a. To maintain the integrity of an evidence-based approach to policy analysis, it is crucial to distinguish the objective function of policy design from the subjective function of policy communication.

b. Policy is inseparable from communication, which is the lubricant for every phase of the cycle.

c. Public policy is not only made; it is sold, and sold to a large number of disparate and different audiences.

d. Complementing the logic of arguments is the art of issue framing, a deliberate technique for depicting a policy issue in understandable terms.

e. All of a-d are reasonably valid.

CCQ206.09.16. Among the statements a-d pertaining to consulting stakeholders and engaging citizens choose the one that is invalid or choose e if all are reasonably valid.

a. With consultations, the challenge is balancing public demands with the realities of hard decisions.

b. Policymakers genuinely believe that consultation in policy design and partnership in policy delivery are important aspects of their jobs.

c. The shift to “engagement” from “consultation” has become possible because of the increasing trust that citizens have toward government.

d. Consultation is usually focused on the operational and programmatic level, as opposed to broad values or directions for policy development.

e. All of a-d are reasonably valid.

CCQ206.09.18. Among the statements a-d pertaining to the term policy issue paper choose the one that is invalid or choose e if all are reasonably valid.

a. A policy issue paper is best thought of as the functional equivalent of an executive summary of a policy memorandum.

b. A policy issue paper is a relatively lengthy, detailed, and technical analyses of a policy problem, with consideration of options and recommendations.

c. A typical question addressed in a policy issue paper is “in what ways can the policy problem be formulated?”

d. A typical question addressed in a policy issue paper is “what goals and objectives should be pursued in solving the problem?”

e. All of a-d are reasonably valid.

CCQ206.09.23. Among the statements a-d pertaining to communication nudges and behavioural economics choose the one that is invalid or choose e if all are reasonably valid.

a. The brain’s automatic system is quick and feels instinctive, whereas the reflective system is more self-conscious and calculating.

b. Richard Thaler and Cass Sunstein argue for communications mechanisms that will reduce biases and allow people to make more effective decisions.

c. If people are given the choice of donating when the amounts on offer are $100, $200, and $300, they will tend to donate more than if the choice is $50, $75, or $100.

d. Since human beings make errors, there should be feedback mechanisms to let them know something is going wrong.

e. All of a-d are reasonably valid.

Page created by: Ian Clark, last modified on 3 September 2018.

Image: Youngsub Chung, at https://www.linkedin.com/pulse/how-communicate-others-effective-communication-skills-youngsub-chun, accessed 23 March 2017.