1 – The Study of Policy Analysis and Implementation (Quiz 1007.01)
Public Policy
Trade-off
Opportunity Cost
Principal-Agent Problem
Public Choice Theory
Allison’s Three Models of Government Action
Downs’ Typology of Officials
Pressman & Wildavsky’s Implementation Model
Bardach’s Implementation Game
Bardach’s Eightfold Path to More Effective Problem Solving
Supplementary concepts
Policy Design
Public Good
Implementation vs. Policy Design
Implementation Theory
2 – Strategic Management in the Public Sector (Quiz 1007.02)
Strategy
Strategic Public Management
Kennedy School’s Value-Capacity-Support Model
Public Value
Moore’s Strategic Triangle
Public Value Account
Public Value Scorecard
Public Authority
Political Management
Operational Management
Supplementary concepts
Skogstad’s Four Competing Models of Authority
VMOSA – Vision, Mission, Objectives, Strategies, and Action Plans
Developing Successful Strategies
Big Five Personality Traits
3 – Writing and Teamwork (Quiz 1007.03)
Smith’s 3-Step Approach to Policy Communication
Young and Quinn’s Writing Checklist for Problem Definition
Behn’s Craft of Memo Writing
Writing a Briefing Note
Using Plain Language
Style Guides
Identifying Strengths, Weaknesses, Opportunities, Threats (SWOT)
Teamwork and Tribal Instincts
Creating a Team
Conducting a Meeting
Supplementary concepts
Andrew Coyne’s Tips for Writing a Column
Michael Valpy on Writing Op-Eds
4 – Legitimacy, Support, and Risk (Quiz 1007.04)
Moore’s Legitimacy and Support Perspective
Government Program
Niskanen’s Budget Maximizing Model
Media Bias and Agenda Setting
Networking
Gaining Standing
Creating a Coalition
Risk and Risk Management
Risk Assessment
Risk Mapping
Supplementary concepts
Implications of Nonlinearity and Complexity
Risk and Risk Management
Risk Tolerance and Risk Appetite
Risk Mitigation
Reputation Risk
5 – Interests, Stakeholders, and Perspectives on Change (Quiz 1007.05)
Leonard’s Note on Public Sector Strategy-Building
Interests
Stakeholders
Endowment Effect
Issue Framing
Consulting Stakeholders and Engaging Citizens
Policy Window
Open Policy Making
Rational Decision Making Model
Lindblom’s Incrementalism and Muddling Through
Supplementary concepts
Pal’s Glossary of Conceptualizing Interests in Policymaking
Competing Values in Governance and Institutions
Guardians vs. Spenders
Intergovernmental Relations
Policy Community
Advocacy Coalitions
Policy Networks
Policy Images
6 – Designing the Delivery Model and Improving Performance (Quiz 1007.06)
Moore’s Operational Capacity Perspective
Pal’s Classification of Policy Instruments
Bardach’s Things Governments Do
Using Expenditure-Based Policy Instruments
Grants and Contributions
Conditionality and Reporting Requirements
Incrementality and Fungibility
Delivery Chain
Management Improvement Methodologies – TQM, Six Sigma, and Lean
OECD’s Observatory of Public Sector Innovation
Supplementary concepts
Bardach’s Step One – Define the Problem
Management Differences between Public and Private Sectors
New Public Management
Privatization
Service Standards
Red Tape Reduction
Doing Nothing as a Policy Instrument
Using Information-Based Policy Instruments
Using Taxation-Based Policy Instruments
Using Regulation-Based Policy Instruments
Using Direct Provision as a Policy Instrument
Using Partnership as a Policy Instrument
Public-Private Partnership Models
Using Internationalization as a Policy Instrument
Using Procedural and Institutional Policy Instruments
Digital Government and e-Government
Quality Service and Service Standards
Integrated Service Delivery
Deliverology
Gartner Hype Cycle
Not-Invented-Here (NIH) Syndrome
Hawthorne Effect
Innovation Hub
Policy Lab
Nesta – a Global Innovation Foundation
Change Management
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7 – Performance Measurement, Accountability, and Good Governance (Quiz 1007.07)
Performance Measurement
Accountability
Good Governance
Contrasting Purposes of Evaluation
Logic Models
Attribution Problem
Confirmation Bias
Klitgaard’s Policy Analysis and Evaluation Version 2.0
Performance Reporting
Comparing Audit and Evaluation
Supplementary concepts
Discount Rate
Net Present Value (NPV)
Performance Improvement and Performance Leadership
Corruption and Public Integrity
Misconduct vs. Deficiency
Fraud
Fraud, Waste, and Abuse in Benefit Programs
Comparing Audit and Evaluation
Good Governance
Codes of Conduct
Internal Control
Internal Auditing
External Audit
Performance Audit
Auditor Independence
8 – Communications Planning (Quiz 1007.08)
The Crucial Role of Communication
Communications Plan
Public Opinion Research
Paul Thomas on Political Staff and Communications
Open Government
Aristotle’s 3 Rhetorical Appeals – Legos, Ethos, and Pathos
Reciprocity
Storytelling
Supplementary concepts
Consulting Stakeholders and Engaging Citizens
Access to Information (Freedom of Information) Policies
Cognitive Dissonance
Symbolic Representation and Narrative
Media Bias and Agenda Setting
Communication Nudges and Behavioural Economics
9 – Advising Elected Officials (Quiz 1007.09)
Speaking Truth to Power
Political Executive vs. Civil Service
Constitutional Convention of a Politically Neutral Civil Service
Accounting Officer
Political Aide
Ministerial Responsibility
Public Service Anonymity
Access to Information (Freedom of Information) Policies
Political Neutrality
Policy Profession – UK Civil Service Skills and Knowledge Framework 2013
Supplementary concepts
Ministerial Responsibility
Public Service Anonymity
Political Neutrality
Cabinet Solidarity and Secrecy
10 – Presenting and Speaking (Quiz 1007.10)
Making Slide Presentations
Beginning with a Grabber
Ending Memorably
Elevator Pitch
Practicing the Presentation
Pre-speech Warm Ups
Body Language and Posture
Voice Projection and Volume
Speech Pauses
Eliminating Filler Words
Supplementary concepts
Persuasion
Knowing the Audience
Simplicity and Clarity
Narrative Theory
Primers for Polemicists – Comparing Rules from Harries and Alinsky
Repetition
Analogies and Metaphors
Counter-intuitive Facts and Arguments
Skills and Tacit Knowledge
Kouzes and Posner’s Leadership Model
Situational Theory of Leadership
Trait Theory of Leadership
Trust
UK Civil Service Leadership Statement
Williams’ Real vs Counterfeit Leadership
Autocratic Leadership
Participative Leadership
Pfeffer’s Management BS Critique
Supplementary concepts
Haidt’s 6 Innate Moral Foundations
Intrinsic Motivation
12 – Operating Skills for Internship (Quiz 1007.12)
Orienting
Briefing and Minimizing Surprises
Deadlining
Becoming Self-aware
Developing Resilience
Having Fun
Managing Stress
Managing Time
Taking Responsibility
Power Laws, Pareto Distributions, and Performance
Supplementary concepts
Clearing
Activating Ambition
Finding Balance
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