Quiz 1007.07 – Performance Measurement, Accountability, and Good Governance

… an Atlas quiz for Toronto PPG1007 Strategic Implementation

Concept comprehension questions on
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Note: All 12 quizzes for Toronto PPG1007 Strategic Implementation are available at Concept Comprehension Quizzes for PPG1007 Strategic Implementation.

CCQ1007.07.01. Among the statements a-d pertaining to the term performance measurement choose the one that is invalid or choose e if all are reasonably valid.

a. Performance measurement is the process and systems of selection, development and on-going use of performance measures to guide decision-making.

b. A performance measure is as a qualitative or quantitative means of measuring an output or outcome, with the intention of gauging the performance of an organization, program, policy or initiative respecting expected results.

c. It is often easier to operationalize a performance measurement framework than to define performance objectives.

d. While financial measures are often among the easiest to identify and collect data on, performance measures must reflect all aspects of the organization.

e. All of a-d are reasonably valid.

CCQ1007.07.02. Among the statements a-d pertaining to the term accountability choose the one that is invalid or choose e if all are reasonably valid.

a. Accountability is the obligation to demonstrate and take responsibility for performance in light of commitments and expected outcomes.

b. Accountability is the acceptance of personal consequences or sanctions for problems that could have been avoided or were not corrected in a timely fashion.

c. It is unreasonable to expect someone to be accountable for success if the conditions or expectations of success are not defined or understood prior to starting an endeavour.

d. Those accountable should understand policies, best practices, laws and regulations, as well as mandates and ensure that their processes are compliant.

e. All of a-d are reasonably valid.

CCQ1007.07.03. Among the statements a-d pertaining to the term good governance choose the one that is invalid or choose e if all are reasonably valid.

a. Good governance is about making correct decisions, regardless of the process for making those decisions.

b. Good governance is about the processes for making and implementing decisions.

c. Accountability is a fundamental requirement of good governance.

d. People should be able to clearly see how and why a decision was made including what information and advice was considered..

e. All of a-d are reasonably valid.

CCQ1007.07.04. Among the statements a-d pertaining to the contrasting purposes of evaluation choose the one that is invalid or choose e if all are reasonably valid.

a. One purpose of evaluation is program improvement.

b. A second purpose of evaluation is accountability.

c. Evaluations can also be done to generate more general knowledge that may or may not be directly relevant to the program but that might cast light on a social issue or casual questions.

d. It is relatively easy to conduct an evaluation that will simultaneously serve the goals of program improvement and accountability.

e. All of a-d are reasonably valid.

CCQ1007.07.05. Among the statements a-d pertaining to logic models choose the one that is invalid or choose e if all are reasonably valid.

a. A logic model is a graphical representation of the links between program inputs, activities, outputs, immediate outcomes, and long-term results.

b. A logic model is a plausible and sensible model of how the program will work under certain environmental conditions to solve identified problems.

c. The essence of a logic model is a narrative of what the program is targeting, how it works, and what it is trying to achieve.

d. A logic model is usually depicted as a chart or diagram.

e. All of a-d are reasonably valid.

CCQ1007.07.06. Among the statements a-d pertaining to the term attribution problem choose the one that is invalid or choose e if all are reasonably valid.

a. The attribution problem is the difficulty of determining the real source of the key ideas in an evaluation.

b. The attribution problem is the difficulty of determining what the specific contribution of a policy or program intervention has been to outcomes, in contrast to all other possible factors that might have affected those outcomes.

c. Attribution is a problem that should not be ignored when trying to assess the performance of government programs.

d. The attribution problem is one of the most challenging issues in program evaluation.

e. All of a-d are reasonably valid.

CCQ1007.07.07. Among the statements a-d pertaining to the term confirmation bias choose the one that is invalid or choose e if all are reasonably valid.

a. Confirmation bias is a tendency to search for or interpret information in a way that confirms one’s preconceptions, leading to statistical errors.

b. Confirmation bias is a type of cognitive bias and represents an error of inductive inference toward confirmation of the hypothesis under study.

c. Confirmation bias is a phenomenon wherein decision makers have been shown to actively seek out and assign more weight to evidence that confirms their hypothesis, and ignore or underweigh evidence that could disconfirm their hypothesis.

d. Confirmation bias is easy to overcome with a little effort and rational thought.

e. All of a-d are reasonably valid.

CCQ1007.07.08. Among the statements a-d pertaining to Klitgaard’s policy and evaluation version 2.0, choose the one that is invalid or choose e if all are reasonably valid.

a. Robert Klitgaard suggests that it is time to move from version 1.0 to 2.0 of the way we think about policy analysis and evaluation.

b. Version 1.0 features a decisionmaker and clear, agreed-upon objectives while version 2.0 has many decisionmakers and stakeholders and unclear objectives.

c. Version 1.0 features good data and accepted models while version 2.0 has incomplete data and imperfect models.

d. Klitgaard concludes that rather than trying to derive an answer or dictate a policy, analysis can enhance creativity.

e. All of a-d are reasonably valid.

CCQ1007.07.09. Among the statements a-d pertaining to performance reporting choose the one that is invalid or choose e if all are reasonably valid.

a. Performance reporting, or managing for results, can be considered to be a type of benefit-cost analysis.

b. Since performance measurement is about measuring the success of a program, it is vital to know what that program is about and what its intended objectives are.

c. At the heart of any process of performance reporting is a “logic model” that ties inputs to activities, to short-term, intermediate, and final or ultimate outcomes.

d. A key challenge in performance measurement is attribution, or determining what a program’s contribution has been to a specific outcome.

e. All of a-d are reasonably valid.

CCQ1007.07.10. Among the statements a-d pertaining to comparing audit and evaluation choose the one that is invalid or choose e if all are reasonably valid.

a. Although the internal audit and evaluation functions within an organization are similar in some respects there are crucial differences in purpose and methodology.

b. Audits make heavy use of logic models while evaluations make use of sample testing.

c. The subjects of internal audit tend to be even less enthusiastic about the process than the subjects of evaluations.

d. Internal audit can ask whether there is a performance measurement system in place while evaluations ask what the performance measures tell and how can they be improved.

e. All of a-d are reasonably valid.

Page created by: Ian Clark, last modified on 1 November 2017.

Image: Pinterest.com, Work Objectives, at https://www.pinterest.com/explore/work-objectives/, accessed 23 March 2017.