Quiz 1007.06 – Designing the Delivery Model and Improving Performance

… an Atlas quiz for Toronto PPG1007 Strategic Implementation

Concept comprehension questions on
Top 120 + 80 Concepts for PPG1007

Note: All 12 quizzes for Toronto PPG1007 Strategic Implementation are available at Concept Comprehension Quizzes for PPG1007 Strategic Implementation.

CCQ1007.06.01. Among the statements a-d pertaining to Moore’s operational capacity perspective choose the one that is invalid or choose e if all are reasonably valid.

a. The operational capacity perspective is a set of measures designed to capture the organization’s ability to engage in the activities and produce the outputs that are thought to be consistent with achieving desired social outcomes.

b. Moore’s operational capacity perspective includes the flow of resources to the enterprise and the size and quality of the workforce.

c. Moore’s operational capacity perspective includes operational policies, programs and procedures.

d. Moore’s operational capacity perspective includes concepts that are not part of the approach to performance management for most public sector organizations, for example continuous improvement methodologies such as Lean and Six Sigma, structured management of innovation, and active development of volunteer efforts from the community.

e. All of a-d are reasonably valid.

CCQ1007.06.02. Among the statements a-d pertaining to Pal’s classification of policy instruments choose the one that is invalid or choose e if all are reasonably valid.

a. Leslie Pal provides a classification of policy instruments, noting that it is deliberately eclectic because there is no universally accepted typology, and because most typologies of instruments emphasize different criteria.

b. Doing nothing is a nondecision and cannot be considered a valid policy instrument.

c. Information-based policy instruments include government-directed attempts at influencing people through transfer of knowledge, communication of reasoned argument, and moral suasion in order to achieve a policy result.

d. Regulation draws on the most fundamental resource a government has – its capacity to command and prohibit.

e. All of a-d are reasonably valid.

CCQ1007.06.03. Among the statements a-d pertaining to Bardach’s Things Governments Do choose the one that is invalid or choose e if all are reasonably valid.

a. Bardach’s list of things governments do does not include education or consultation.

b. Bardach’s list of things governments do includes abolishing an old tax.

c. Bardach’s list of things governments do includes opening loopholes in a regulation.

d. Bardach’s list of things governments do includes loosening enforcement on subsidies and grants.

e. All of a-d are reasonably valid.

CCQ1007.06.04. Among the statements a-d pertaining to using expenditure-based policy instruments choose the one that is invalid or choose e if all are reasonably valid.

a. With expenditure-based policy instruments, governments are not trying to achieve their objectives or outcomes by changing the information that undergirds behaviour, but rather the calculus of costs, benefits, and financial resources.

b. In Canadian usage, contributions are similar to grants but with fewer conditions attached.

c. Expenditure instruments pose substantial management challenges in terms of ensuring that conditions are met and monies are spent appropriately.

d. From the policymaker’s point of view, virtually every policy instrument involves expenditure.

e. All of a-d are reasonably valid.

CCQ1007.06.05. Among the statements a-d pertaining to grants and contributions choose the one that is invalid or choose e if all are reasonably valid.

a. A grant is a transfer payment subject to pre-established eligibility and other entitlement criteria.

b. A contribution is a transfer payment subject to performance conditions specified in a funding agreement.

c. The distinction between a grant and a contribution is unambiguous.

d. Perennial concerns in the design and administration of grants and contributions programs are conditionality and the related matter of reporting requirements.

e. All of a-d are reasonably valid.

CCQ1007.06.06. Among the statements a-d pertaining to conditionality and reporting requirements choose the one that is invalid or choose e if all are reasonably valid.

a. Conditionality refers to the use of conditions attached to the provision of benefits such as a loan, debt relief or bilateral aid.

b. Recipients usually prefer a higher degree of conditionality because this reduces ambiguity.

c. A higher degree of conditionality usually leads to higher reporting requirements to the entity providing the benefits.

d. Concerns related to incrementality and fungibility press in the direction of increasing conditionality and reporting requirements, while efforts at red tape reduction press in the opposite direction.

e. All of a-d are reasonably valid.

CCQ1007.06.07. Among the statements a-d pertaining to incrementality and fungibility choose the one that is invalid or choose e if all are reasonably valid.

a. Incrementality is the amount of change caused by a small increment of input.

b. Fungibility is a good or asset’s interchangeability with other individual goods or assets of the same type.

c. The fungibility of money makes it difficult to determine the incrementality of government initiatives that use expenditure-based policy instruments.

d. Incrementality and fungibility are perennial issues for programs relying on grants and contributions, particularity in respect of conditionality and reporting requirements.

e. All of a-d are reasonably valid.

CCQ1007.06.08. Among the statements a-d pertaining to delivery chain choose the one that is invalid or choose e if all are reasonably valid.

a. To develop a delivery chain, it is necessary to first have an understanding of who is involved in the delivery of the initiative.

b. A delivery chain identifies everyone that would be engaged to help deliver an intended outcome.

c. A delivery chain identifies all of the links through which a policy impacts.

d. The delivery chain acts as a diagnostic tool to assess risks or identify design challenges and develop mitigation strategies for working with all of the key players.”

e. All of a-d are reasonably valid.

CCQ1007.06.09. Among the statements a-d pertaining to management improvement methodologies – TQM, six sigma, and lean, choose the one that is invalid or choose e if all are reasonably valid.

a. Techniques and methodologies for improving productivity and profitability of business enterprises provide models for potential application to improving the operations of public institutions.

b. Techniques and methodologies for improving productivity and profitability of business enterprises are rarely marketed to public sector organization by consulting firms.

c. TQM can be considered as a business philosophy which explains the ways of managing people and business processes in order to ensure customer satisfaction at every stage of the business.

d. Six Sigma is a particular type of an improvement system for existing processes that are below the specification that are moving towards the incremental improvements.

e. All of a-d are reasonably valid.

CCQ1007.06.10. Among the statements a-d pertaining to OECD’s Observatory of Public Sector Innovation choose the one that is invalid or choose e if all are reasonably valid.

a. The OECD’s Observatory of Public Sector Innovation (OPSI) is a Paris-based review group that scans leading innovations around the world that may be of use to OECD member countries.

b. The OECD’s Observatory of Public Sector Innovation (OPSI) collects and analyses examples and shared experiences of public sector innovation to provide practical advice to countries on how to make innovations work.

c. The OPSI’s online platform is intended to be a place where users interested in public sector innovation can access information on innovations.

d. The OPSI’s online platform is intended to be a place where representatives of member countries can share their experiences and collaborate with other users.

e. All of a-d are reasonably valid.

Page created by: Ian Clark, last modified on 5 November 2017.

Image: Pinterest.com, Logic Models, at https://www.pinterest.com/dalesaun/logic-models/, accessed 23 March 2017.