Quiz 1007.03 – Writing and Teamwork

… an Atlas quiz for Toronto PPG1007 Strategic Implementation

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Note: All 12 quizzes for Toronto PPG1007 Strategic Implementation are available at Concept Comprehension Quizzes for PPG1007 Strategic Implementation.

CCQ1007.03.01. Among the statements a-d pertaining to Smith’s 3-step approach to policy communication choose the one that is invalid or choose e if all are reasonably valid.

a. Policy is about problems, so some discussion and definition of the problem are necessary.

b. Decisionmakers like to have options, not for their own sake but because most policy issues involve a balance of interests and values, and have a spectrum of options that strike the balance in different ways is useful.

c. The preparation step includes identifying the significant actors, their roles, and their interests.

d. The plan step includes determining the appropriate medium – e.g., written document, presentation, e-mail.

e. All of a-d are reasonably valid.

CCQ1007.03.02. Among the statements a-d pertaining to Young and Quinn’s writing checklist for problem definition choose the one that is invalid or choose e if all are reasonably valid.

a. Policy papers should avoid appendices and bibliographies.

b. The generic outline for a policy paper consists of title, table of contents, abstract/executive summary, introduction, problem description, policy options, conclusion and recommendations, appendices, bibliography, and endnotes.

c. The importance of writing effective titles for papers is often underestimated, but it is significant that the title is more than likely the first part of a paper readers see and it begins the process of communicating the message contained in the policy paper.

d. The problem definition is usually placed early in the introduction and is crucial in convincing your reader to share your viewpoint that an urgent problem exists and that your paper is worth reading because it will offer possible solutions to the problem.

e. All of a-d are reasonably valid.

CCQ1007.03.03. Among the statements a-d pertaining to Behn’s craft of memo writing choose the one that is invalid or choose e if all are reasonably valid.

a. Writing memoranda in public management should be considered a craft, with detailed attention to design and technique.

b. You may never acquire the importance and influence that you seek – and make the career advances that you desire – without first developing your ability to write clearly, coherently, and persuasively.

c. Write for your specific audience; do not concern yourself with potential secondary circulation of the memo.

d. Omit needless words; if it is possible to cut out a word, always cut it out.

e. All of a-d are reasonably valid.

CCQ1007.03.04.  Among the statements a-d pertaining to writing a briefing note choose the one that is invalid or choose e if all are reasonably valid.

a. Briefing notes are a way to succinctly provide information quickly and effectively up the decision-making chain.

b. Most briefing notes include a Title that at a glance describes the note for the reader and a Summary – a section with 2-3 bullet points providing the highest-level summary of the issue possible.

c. The Background section of the briefing note provides the contextual information that is necessary for the reader to know, usually including who is involved, what is being done, when it is being done.

d. Everything included in the briefing note should be factual, simple, and relevant; if there an extremely important statistic or quote that would assist the reader it should be included in a prominent position.

e. All of a-d are reasonably valid.

CCQ1007.03.05. Among the statements a-d pertaining to using plain language choose the one that is invalid or choose e if all are reasonably valid.

a. Using plain language in written communication helps convey information easily and unambiguously.

b. Plain language requires using a highly simplified style, comprehensible by a sixth grade reader.

c. A number of general features distinguish plain language documents from traditional styles of government writing: they are organized for easy reading; they use words effectively; they are built of clear, simple sentences and paragraphs; and they are designed for visual appeal.

d. Plain language deals with more than words and also includes organization, document design, and sentence and paragraph style.

e. All of a-d are reasonably valid.

CCQ1007.03.06. Among the statements a-d pertaining to style guides choose the one that is invalid or choose e if all are reasonably valid.

a. A style guide is a set of standards for writing.

b. A style guide can be developed for a specific publication, organization, or field.

c. A style guide deals with spelling and grammar – not design.

d. A useful style guide for Canada is entitled The Canadian Style and includes advice on plain language.

e. All of a-d are reasonably valid.

CCQ1007.03.07. Among the statements a-d pertaining to identifying strengths, weaknesses, opportunities and threats (SWOT) choose the one that is invalid or choose e if all are reasonably valid.

a. A SWOT analysis can be carried out for a product, place, industry, or person and involves specifying the objective of the venture or project and identifying the internal and external factors that are favourable and unfavourable to achieve that objective.

b. A realistic recognition of the weaknesses and threats that exist for your effort is the first step to countering them with a robust set of strategies that build upon strengths and opportunities.

c. SWOT usually reflects your current position or situation and a drawback is that it might not encourage openness to new possibilities.

d. Although SWOT was a popular technique in the late 20th century it is rarely used today.

e. All of a-d are reasonably valid.

CCQ1007.03.08. Among the statements a-d pertaining to teamwork and tribal instincts choose the one that is invalid or choose e if all are reasonably valid.

a. Humans are social animals whose behaviour in groups and teams is partly driven by tribal instincts.

b. Tribal instincts produce a separation between us and them, and it is implied that “we” are superior to the others.

c. Tribal instincts can challenge team effectiveness because membership in a group partly deprives the individual of the freedom he or she craves but has to sacrifice in order to be predictable in the group.

d. Tribal instincts can be harnessed to build teams quickly by placing people into a situation where they experience the “fight or flight” instinct, while being members of a newly formed and supportive team, and where “fight” is the only realistic option.

e. All of a-d are reasonably valid.

CCQ1007.03.09. Among the statements a-d pertaining to creating a team choose the one that is invalid or choose e if all are reasonably valid.

a. A team is a collection of individuals organized to accomplish a common purpose, who are interdependent, and who can be identified by themselves and observers as a team.

b. Five stages of team development can be characterized as forming, storming, norming, performing, and adjourning.

c. When personal conflicts arise, it is usually preferable to give them time sort themselves out on their own because attempts to address them explicitly will almost always jeopardize team morale.

d. A clear direction, clear responsibilities and knowledgeable members are characteristics of effective teams.

e. All of a-d are reasonably valid.

CCQ1007.03.10. Among the statements a-d pertaining to conducting a meeting choose the one that is invalid or choose e if all are reasonably valid.

a. In planning a meeting, one should consider the goal or purpose of the meeting and be sure to invite those members of the organization who have the information or opinions necessary for the meeting.

b. Meetings are often the most effective way to manage projects, manage people, interact with clients, and to address workplace problems.

c. There are situations in which bringing a large group together to address an issue may cause further confusion and conflict.

d. It is usually preferable to avoid a printed agenda because this tends to overly formalize the proceedings and suppresses spontaneity.

e. All of a-d are reasonably valid.

Page created by: Ian Clark, last modified on 22 January 2018.

Image: Communication Blog, at http://www.people-communicating.com/what-writing-skills-do-entry-level-employees-need.html, accessed on 4 January 2016.