Quiz 1007.02 – Strategic Management in the Public Sector

… an Atlas quiz for Toronto PPG1007 Strategic Implementation

Concept comprehension questions on
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Note: All 12 quizzes for Toronto PPG1007 Strategic Implementation are available at Concept Comprehension Quizzes for PPG1007 Strategic Implementation.

CCQ1007.02.01. Among the statements a-d pertaining to strategy choose the one that is invalid or choose e if all are reasonably valid.

a. Strategy as a plan of action to achieve a long-term or overall aim.

b. The term strategic has a very specific meaning in the public sector and distinctions between strategy and tactics are unambiguous.

c. A strategy identifies broader goals that advance the overall organization and organize resources whereas tactics utilize specific resources to achieve sub-goals that support the defined mission.

d. A strategy is longer term and changes infrequently while tactics are shorter term and flexible to specific contexts and conditions.

e. All of a-d are reasonably valid.

CCQ1007.02.02. Among the statements a-d pertaining to strategic public management choose the one that is invalid or choose e if all are reasonably valid.

a. Strategic public management is a term used by Mark Moore and Herman Leonard to describe the task of public officials in taking account of an organization’s capacity and its political support to determine ways to enhance public value.

b. Strategic public management has almost nothing to learn from frameworks developed for strategic management in the private sector.

c. Leonard characterizes the challenge of strategic public management in terms of increasing the overlap among three circles (value, capacity, and support) in a Venn diagram.

d. Moore characterizes strategic public management as the interplay between questions pertaining to legitimacy and support, questions pertaining to operational capacity, and questions relating to public value.

e. All of a-d are reasonably valid.

CCQ1007.02.03. Among the statements a-d pertaining to the Kennedy School’s value-capacity-support model choose the one that is invalid or choose e if all are reasonably valid.

a. The Kennedy School’s value-capacity-support model is a framework for strategic analysis that had been widely taught in Kennedy School courses and executive programs.

b. The framework requires asking whether the operation of an action, program, or initiative would create net public value.

c. The framework requires asking whether the existing capacity of the organization is adequate to carry out the program that is being analyzed and whether the program either is or would be supported, on balance by the constituencies whose support is relevant to it.

d. The framework describes the strategic responsibilities of the public official as moving capacity and support toward the best estimate of where public value lies and improving the accuracy and reliability of the estimate of where public value lies.

e. All of a-d are reasonably valid.

CCQ1007.02.04. Among the statements a-d pertaining to the term public value choose the one that is invalid or choose e if all are reasonably valid.

a. Public value is the market value of a government good or service.

b. Public value is a concept developed by Mark Moore to describe the value that an organization contributes to society.

c. Public value asks public officials to consider the benefits and costs of public services not only in terms of dollars and cents, but also in terms of how government actions affect important civic and democratic principles such as equity, liberty, responsiveness, transparency, participation, and citizenship.

d. Public value seeks to provide public officials with the ability to talk about the net benefit of government actions, while overcoming the limitations inherent in attempting to create a “bottom line” that is analogous to that of the private sector.

e. All of a-d are reasonably valid.

CCQ1007.02.05. Among the statements a-d pertaining to the term Moore’s strategic triangle choose the one that is invalid or choose e if all are reasonably valid.

a. The strategic triangle shows that public value is created when a given strategy or action has democratic legitimacy (e.g., the community supports it) and the support of the authorizing environment (e.g., a governing board), and when the government has the operational capacity to implement the strategy or action effectively.

b. There is a feedback system in place – when public value is created, so is greater legitimacy and support (e.g., citizens and elected officials have greater trust in the government), and operational capacity is increased (e.g., financial and other resources could be easier to obtain).

c. When managers firm up the legitimacy and support perspective, they make it easier to get inputs (e.g., money, volunteers, etc.) into the government organization.

d. When they firm up the operational capacity perspective, those inputs are more efficiently and effectively turned into outputs that create public value, which then leads to greater legitimacy and support.

e. All of a-d are reasonably valid.

CCQ1007.02.06. Among the statements a-d pertaining to the term public value account choose the one that is invalid or choose e if all are reasonably valid.

a. The public value account is a concept developed by Mark Moore to help define a comprehensive and accurate picture of a given public agency’s performance.

b. The public value account enumerates the use of collectively owned assets and associated costs on one side of the ledger and the achievement of collectively valued social outcomes on the other.

c. The public value account includes on the left side of the ledger financial costs, unintended negative consequences, and the social costs of using state authority.

d. One shortcoming of the public value account is that it does not include consequences for justice and fairness.

e. All of a-d are reasonably valid.

CCQ1007.02.07. Among the statements a-d pertaining to the term public value scorecard choose the one that is invalid or choose e if all are reasonably valid.

a. The public value scorecard is a framework developed by Mark Moore that translates an abstract idea of public value creation into a concrete set of performance measures that can both monitor value creation in the past and guide managerial action necessary to sustain or create greater value in the future.

b. The public value scorecard is essentially the same as the public value account.

c. The public value scorecard includes as one of its three elements the legitimacy and support perspective.

d. The public value scorecard includes as one of its three elements the operational capacity perspective.

e. All of a-d are reasonably valid.

CCQ1007.02.08. Among the statements a-d pertaining to the term public authority choose the one that is invalid or choose e if all are reasonably valid.

a. Public authority is the capacity to create public good.

b. Public authority is the coercive power of the state.

c. Public authority should not be considered free of charge.

d. Every time the state uses its authority, some of the freedom or privacy available to individuals in charting their own course in life is lost.

e. All of a-d are reasonably valid.

CCQ1007.02.09. Among the statements a-d pertaining to the term political management choose the one that is invalid or choose e if all are reasonably valid.

a. Political management is a nexus where politics, law, and administration necessarily engage each other.

b. Political management is the part of strategic management that is concerned with managing upward, toward politics.

c. Political management involves building a climate of tolerance, active support, or ongoing operational assistance for a manager, a policy, or an overall strategy among those outside the scope of an official’s direct authority whose authorizations or operational assistance are necessary to achieve the public purposes for which the official will be held accountable.

d. Political management shapes mandates for action and invests them with the political support and legitimacy that managers need to direct operations and achieve the mandated purposes.

e. All of a-d are reasonably valid.

CCQ1007.02.10. Among the statements a-d pertaining to the term operational management choose the one that is invalid or choose e if all are reasonably valid.

a. Operational management is the self-conscious, skilled deployment of legal, financial, material, and human assets to produce concrete results.

b. The heart of operational management lies in delivering the envisioned value.

c. Operational managers can create public value by increasing the quantity or quality of public activities per resource expended and by reducing the costs (in terms of money and authority) used to achieve current levels of production.

d. Operational managers can create public value by making public organizations better able to identify and respond to citizens’ aspirations, by enhancing the fairness with which public sector operations operate; and by increasing their continuing capacity to respond and innovate.

e. All of a-d are reasonably valid.

Page created by: Ian Clark, last modified on 31 October 2017.

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