Public Service Transformation

… a core concept used in Implementation and Delivery and Atlas107

Concept description

Many governments in OECD countries are engaged more or less continuously in exercises of public service transformation (or reform, or modernization) and the current Ontario version is described in the discussion paper referenced below and seen on the right.

Program Review, Renewal and Transformation (PRRT)

Ontario’s PRRT process was launched in 2014-15 as a “fundamentally innovative approach to multi-year planning” to “help us drive improvements in service delivery”:

“Using a “one government” approach, ministries will work together over the coming years, in partnership with central agencies and external partners, to determine the best approach for transforming programs and services in order to deliver the very best value for the people of Ontario in the most cost-effective way.” (p. 15-16)

The timeline is depicted on the figure below (from p. 16):

Vision for the OPS

The discussion paper says that “Our new vision for the OPS will be based on the following core principles:

1. Providing integrated, people-centred service: Focusing on the client and designing people-centred services by harnessing the power of crowdsourcing.

2. Empowering Ontarians: Developing partnerships with the people of Ontario to develop public policy with them, and not just for them.

3. Delivering evidence-based, outcome-focused policy: Using rigorous evidence to inform decisions and achieve better results in more cost-effective ways.

4. Promoting open delivery systems: Opening more services to stakeholders and the public so we are better positioned to meet the needs of Ontarians in new and innovative ways.

5. Harnessing disruptive technologies: Using open architecture to allow for the application of new technologies and the digitization of services.

6. Cultivating an open and inclusive public service: Empowering our leaders and employees in creating a more open, diverse and inclusive workplace.”

Atlas topic, subject, and course

Promoting Innovation and Driving Change (core topic) in Implementation and Delivery and Atlas107

Sources

Institute for Competitiveness & Prosperity, Licence to Innovate – How government can reward risk, at https://www.competeprosper.ca/uploads/WP24_Final.pdf, accessed 16 October 2017.

Page created by: Ian Clark, last modified 16 October 2017.

Image: Institute for Competitiveness & Prosperity, Licence to Innovate – How government can reward risk, at https://www.competeprosper.ca/uploads/WP24_Final.pdf, accessed 16 October 2017.