Moore’s Strategic Triangle
In his 2014 review of the Mark Moore’s Recognizing Public Value (reference below), Shayne Kavanagh writes:
“A good place to start understanding public value in greater detail is what Moore refers to as the “strategic triangle” (see Exhibit 1). The strategic triangle shows that public value is created when a given strategy or action has democratic legitimacy (e.g., the community supports it) and the support of the authorizing environment (e.g., a governing board), and when the government has the operational capacity to implement the strategy or action effectively. Exhibit 1 also shows that there is a feedback system in place – when public value is created, so is greater legitimacy and support (e.g., citizens and elected officials have greater trust in the government), and operational capacity is increased (e.g., financial and other resources could be easier to obtain). …
“When managers firm up the legitimacy and support perspective, they make it easier to get inputs (e.g., money, volunteers, etc.) into the government organization. When they firm up the operational capacity perspective, those inputs are more efficiently and effectively turned into outputs that create public value, which then leads to greater legitimacy and support.”
Shayne Kavanagh (2014), Defining and Creating Value for the Public, Government Finance Review, October, pp. 57-60, at http://www.gfoa.org/sites/default/files/GFROct1457_0.pdf, accessed 12 September 2017.
Mark H. Moore (2013), Recognizing Public Value, Harvard University Press.
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Page created by: Ian Clark, last modified on 12 September 2017.
Image: Shayne Kavanagh (2014), Defining and Creating Value for the Public, Government Finance Review, October, pp. 57-60, at http://www.gfoa.org/sites/default/files/GFROct1457_0.pdf, accessed 12 September 2017.