Change Management

… a core concept used in Implementation and Delivery and Atlas107

Concept description

In an excellent entry on the 50-year evolution of this term, Wikipedia (reference below) defines change management as “a collective term for all approaches to preparing and supporting individuals, teams, and organizations in making organizational change” including “methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization.”

Change models

Wikipedia highlights a number of models for managing change, perhaps the two best known being:

Kotter’s 8-Step Process for Leading Change

  1. Establish a Sense of Urgency
  2. Create the Guiding Coalition
  3. Develop a Vision and Strategy
  4. Communicate the Change Vision
  5. Empower Employees for Broad-Based Action
  6. Generate Short-Term Wins
  7. Consolidate Gains and Produce More Change
  8. Anchor New Approaches in the Culture

Deming’s Plan-Do-Act-Check Cycle

  • Plan – establish objectives and processes
  • Do – implement the plan, execute the process, make the product
  • Check – study actual results and compare against the expected results
  • Act – enact new standards[
Factors of successful change management

Wikipedia suggests that successful change management is more likely if the following are included:

  • Define measurable stakeholder aims and create a business case for their achievement (which should be continuously updated)
  • Monitor assumptions, risks, dependencies, costs, return on investment, dis-benefits and cultural issues
  • Effective communication that informs various stakeholders of the reasons for the change (why?), the benefits of successful implementation (what is in it for us, and you) as well as the details of the change (when? where? who is involved? how much will it cost? etc.)
  • Devise an effective education, training and/or skills upgrading scheme for the organization
  • Counter resistance from the employees of companies and align them to overall strategic direction of the organization
  • Provide personal counseling (if required) to alleviate any change-related fears
  • Monitoring of the implementation and fine-tuning as required
Atlas topic, subject, and course

Promoting Innovation and Driving Change (core topic) in Implementation and Delivery and Atlas107

Sources

Wikipedia, Change management, at https://en.wikipedia.org/wiki/Change_management, accessed 16 October 2017.

Page created by: Ian Clark, last modified 16 October 2017.

Image: Brytbiz Solutions Ltd., Change Management, at http://brytbiz.com/wp/?page_id=81, accessed 16 October 2017.