Tips on Working with Others

Career Advice Database

Advice on behaving professionally

Understanding professional etiquette

Skills – Workplace Etiquette, Columbia Unversity Center for Career Education

Good Manners in the Office – Realizing There’s No Excuse for Discourtesy, Caroline Smith and the MindTools Team, MindTools

Office Etiquette, The Huffington Post

Dining Etiquette and Dress Code Outline, Career Development Resources, La Follette School of Public Affairs

Mastering operational skills

Richard Neustadt’s Memorandum on Operational Skills to the Kennedy School MPP Class of 1972

What Good Public Servants Say about How to be a Good Public Servant, Ian Clark, 25 September 1987

Top Ten Tips for being effective in government work, Ian Clark, 25 February 2015

Presentation to SPPG Practicum, Tony Dean, 1 April 2014

Heading Out, Making a Difference, Achieving Change, Pamela Bryant, 3 April 2014

Interacting with colleagues

Building Good Work Relationships – Making Work Enjoyable and Productive, Ruth Hill, MindTools

Active Listening – Hearing What People are Really Saying, Ruth Hill, MindTools

Body Language – Understanding Non-Verbal Communication, Ruth Hill, MindTools

Thinking on Your Feet – Staying Cool and Confident Under Pressure, Ruth Hill, MindTools

Empathy at Work – Developing Skills to Understand Other People, Ruth Hill, MindTools

Using Email Effectively – 10 Common Email Mistakes, Keith Jackson, MindTools

French and Raven’s Five Forms of Power, James Manktelow, MindTools

Anger Management Techniques – 31 Tips to Tackle Your Temper, Dr Stan Hyman

How Good is Your Anger Management? – Controlling Your Anger Before it Controls You, Caroline Smith, MindTools

Anger Management – Williams’ 12 Strategies for Controlling Aggression, Caroline Smith, MindTools

Thinking about gender

Gender and leadership? Leadership and gender? A journey through the landscape of theories, Steven H. Appelbaum, Lynda Audet, and Joanne C. Millar, Leasdershp & Organization Development Journal, 24(1) 43-51, 2003

How Men and Women Differ in the Workplace, Drew Gannon, The Fiscal Times, 25 May 2012

Women in leadership: Walking the gender tightrope, Sandy Hershcovis and Justin Weinhardt, Leadership Lab, Globe and Mail, 1 June 2015

Getting to agreement

Assertiveness – Working WITH People, Not Against Them, Ruth Hill, MindTools

10 Common Negotiation Mistakes – Pitfalls to Avoid When Sealing a Deal, Keith Jackson, MindTools

The Persuasion Tools Model – Finding the Right Negotiation Style, Ruth Hill, MindTools

Working in groups

Running Effective Meetings – Establishing an Objective and Sticking to it, Ruth Hill, MindTools

Successful Delegation – Using the Power of Other People’s Help, Elizabeth Eyre, MindTools

Building Expert Power – Lead From the Front, at Work, James Manktelow, MindTools

Team Charters – Getting Your Team off to a Great Start, Elizabeth Eyre, MindTools

Organizing Team Decision Making – Reaching Consensus for Better Decisions, Ruth Hill, MindTools

Avoiding Groupthink – Avoiding Fatal Flaws in Group Decision Making, Ruth Hill, MindTools

Dealing with workplace problems

The Clinging Co-Worker, Rob Walker, The Workologist, New York Times, 7 September 2013

The Insufferable Colleague, Rob Walker, The Workologist, New York Times, 25 January 2014

Got a problem employee? Don’t whitewash, Merge Gupta-Sunderji, Leadership Lab, Globe and Mail, 18 June 2015

Recognizing emotions and personality types

How Values Differ: Psychological Types and Moral Foundations (Atlas teaching topic in Leadership Skills)

Myers-Briggs Type Indicator – MBTI Basics

The moral roots of liberals and conservatives, Jonathan Haidt, TED2008

Why you should tap an introvert for your next CEO, Talking Management, Karl Moore, Globe and Mail, 14 April 2015

Use your emotional intelligence for good, not bad, Talking Management Video, Karl Moore, Globe and Mail, 12 May 2015

Ten things introverts wished you knew about them, Talking Management Video, Karl Moore, Globe and Mail, 26 May 2015

Emotional Intelligence – What Makes a Leader, Daniel Goleman, Harvard Business Review, January 2004



Page created by: Ian Clark, last modified on 5 October 2017.